Role Introduction

Reports to: General Manager Aircrew

This role is part of a professional team in our Flight Operations Department (FOP), which consists of flight crew and ground staff teams, both working to ensure the highest standards of operational efficiency and service. Safety is intrinsic to everything we do.

This role is accountable for establishing and leading the Flight Operations performance, insights and digital capability transformation, enabling the delivery of the FOP 2030 Vision and Strategy.

You are responsible for operating with delegated authority from the Director Flight Operations to set, track, and report enterprise-level performance frameworks, govern the FOP transformation portfolio, and challenge delivery where outcomes are at risk.

You will act as Flight Ops’ interface with Digital, IT and Finance, the position will drive the creation of a single, integrated source of accurate information for Flight Operations, combining operational, safety, training and people data to drive measurable improvements in:

• Item 1 of 4, Safety and operational resilience
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• Safety and operational resilienceItem 2 of 4, Planning quality and delivery precision
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• Planning quality and delivery precisionItem 3 of 4, Efficiency, productivity and crew lifestyle
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• Efficiency, productivity and crew lifestyleItem 4 of 4, Training effectiveness, engagement and retention
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• Training effectiveness, engagement and retention

You will operate within a just business culture and regulatory framework, the role ensures data and digital tools are used to support learning, informed decision‑making and continuous improvement.

Key Responsibilities

Flight Operations Performance & Insights

• Item 1 of 4, Establish and continuously improve the by defining appropriate KPIs, setting targets, maintaining dashboards and reporting across safety, operations, planning, training and people outcomes
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• Establish and continuously improve the FOP performance management framework by defining appropriate KPIs, setting targets, maintaining dashboards and reporting across safety, operations, planning, training and people outcomesItem 2 of 4, Provide by prioritising strategic initiatives, conducting forward-looking and ad hoc analyses, and leading root cause and risk/mitigation workstreams when performance deviates from defined pathways
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• Provide actionable insights for Flight Operations leadership by prioritising strategic initiatives, conducting forward-looking and ad hoc analyses, and leading root cause and risk/mitigation workstreams when performance deviates from defined pathwaysItem 3 of 4, Manage and report on by consolidating section budgets, coordinating regular and ad hoc forecasts with Finance and other stakeholders, monitoring variances, and recommending corrective actions to protect fiscal delivery and outcomes
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• Manage and report on FOP financial performance by consolidating section budgets, coordinating regular and ad hoc forecasts with Finance and other stakeholders, monitoring variances, and recommending corrective actions to protect fiscal delivery and outcomesItem 4 of 4, Shape, prioritise and govern projects related to the by partnering with GMs on business initiatives, supporting delivery and governance, tracking benefits and outcomes (e.g., IBR/ABR reporting), and escalating risks and dependencies
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• Shape, prioritise and govern projects related to the FOP transformation portfolio by partnering with GMs on business initiatives, supporting delivery and governance, tracking benefits and outcomes (e.g., IBR/ABR reporting), and escalating risks and dependencies

FOP Integrated Performance Hub

• Item 1 of 3, Lead the design, development and evolution of the as the “central source of truth” for Flight Operations
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• Lead the design, development and evolution of the FOP Integrated Performance Hub as the “central source of truth” for Flight OperationsItem 2 of 3, Integrate data across operational systems, training platforms, safety reporting and people tools.
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• Integrate data across operational systems, training platforms, safety reporting and people tools.Item 3 of 3, Ensure data governance, including ethical use and regulatory compliance, are embedded by design
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• Ensure data governance, including ethical use and regulatory compliance, are embedded by design

Digital & Advanced Analytics Enablement

• Item 1 of 2, Leverage digital technologies, analytics and AI (where appropriate) to support , within regulatory boundaries and the principles of our just culture
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• Leverage digital technologies, analytics and AI (where appropriate) to support predictive insight, risk identification and targeted intervention, within regulatory boundaries and the principles of our just cultureItem 2 of 2, Enhance and connect existing platforms, while guiding development of new digital capabilities aligned to the FOP roadmap
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• Enhance and connect existing platforms, while guiding development of new digital capabilities aligned to the FOP roadmap

Transformation Roadmap & Delivery

• Item 1 of 3, Develop and maintain a aligned with FOP 2030 milestones
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• Develop and maintain a prioritized, sequenced transformation roadmap aligned with FOP 2030 milestonesItem 2 of 3, Quantify benefits and business cases across safety, efficiency, training and sustainable workforce deployment
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• Quantify benefits and business cases across safety, efficiency, training and sustainable workforce deploymentItem 3 of 3, Lead delivery through , working closely with DGT and IT
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• Lead delivery through teams of SMEs, working closely with DGT and IT

Change, Culture & Capability

• Item 1 of 3, Lead change management to ensure adoption of new tools, insights and ways of working across pilots and ground teams and FOP leadership
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• Lead change management to ensure adoption of new tools, insights and ways of working across pilots and ground teams and FOP leadershipItem 2 of 3, Promote within Flight Operations leadership
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• Promote digital literacy and data informed decision making within Flight Operations leadershipItem 3 of 3, Reinforce a , ensuring insights are used to support learning, development and continuous improvement
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• Reinforce a just culture, ensuring insights are used to support learning, development and continuous improvement

Requirements

• Item 1 of 6, Proven experience leading in complex or safety critical operational environments
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• Proven experience leading digital, analytics or transformation initiatives in complex or safety critical operational environmentsItem 2 of 6, Strong understanding of , or experience in equivalent, high reliability industries
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• Strong understanding of Flight Operations, aviation safety and training systems, or experience in equivalent, high reliability industriesItem 3 of 6, Demonstrated experience designing .
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• Demonstrated experience designing analytics platforms, dashboards and performance hubs.Item 4 of 6, Track record of successful amongst diverse stakeholder groups
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• Track record of successful change management amongst diverse stakeholder groupsItem 5 of 6, Strong project management capability and skilled in effective scope, time and risk management
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• Strong project management capability and skilled in effective scope, time and risk managementItem 6 of 6, Collaborative, influential leader with an innovative and growth focused mindset
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• Collaborative, influential leader with an innovative and growth focused mindset